Take Control of Your Online Reputation
Monitor guest reviews, respond quickly, and boost your online ratings with ZUZU's comprehensive reputation management solution. Turn feedback into improvements and reviews into bookings!
Reputation Management Dashboard
Get complete visibility into your online reputation and know what your guests are saying, always.
With ZUZU's reputation management you can:
- Monitor overall review scores across key distribution channels
- See the split of positive and negative reviews
- Track number of new reviews, and read them on one dashboard
- Review hotel performance across various attributes (cleanliness, value, location, communication, check-in experience)
- Stay on top of whether reviews have been responded to or not
No more jumping through OTAs, screening reviews and making this effort manually!
AI for Guest Reviews
Ideal responses, every time - in your brand voice and the guest's language!
Our AI review response system:
- Generates tailored responses based on sentiment and content of the review in the tone reflective of the property's values and style
- Creates responses in the reviewer's local language
- AI-generated reviews are quality checked by the ZUZU team before being posted online
- Saves hours of staff time while maintaining personalized attention
By responding quickly and thoughtfully to guest feedback, you'll demonstrate your commitment to guest satisfaction, increase loyalty, and improve your online ratings. Show potential guests you care!
Turn feedback into operational improvements! Our dedicated account managers identify recurring themes in reviews, helping you spot patterns and make targeted improvements that directly impact guest satisfaction. Know more about our Account management services here.
Ready to Transform Your Business?
Join thousands of successful companies that have elevated their operations with our cutting-edge solutions designed for growth and efficiency.