January 14, 2026
How to Contact ZUZU Hospitality: Support Channels for Partners & New Hotels
Maximizing Success: Leveraging ZUZU Hospitality's Support Channels to Grow Your Hotel Business
Learn how to contact ZUZU Hospitality and leverage our support channels to maximize success and grow your hotel business.
How to Contact ZUZU Hospitality?
One of the most common questions we get from hoteliers is, "How can I reach the ZUZU team quickly?"
While we endeavor to make our Help Centre as comprehensive as possible, we understand that sometimes you just need to talk to a human. Whether you have a technical issue with the PMS, a question about OTA integration, or need urgent advice on pricing, we are here to help.
Here is the complete guide on how to contact ZUZU Hospitality, depending on whether you are an existing partner or a hotel looking to grow with us.
For Existing ZUZU Partners: The "Fast Lane" (Telegram)
If you are already a ZUZU partner, the fastest and most efficient way to reach us is via Telegram.
Why Telegram? We use Telegram as our primary support channel because it is fast, secure, and user-friendly. It works exactly like WhatsApp or LINE — apps you likely already use every day. By using Telegram, you get direct access to a dedicated support team familiar with your property.
How do I access my ZUZU Telegram Group?
You do not need to search for a public group.
- Contact your designated ZUZU Consultant.
- Request to be added to your hotel’s specific support group.
- Once added, you can message us anytime for assistance.
If you haven't set this up yet, please reach out to your account manager/consultant immediately to get connected!
Alternative Contact Channels: Phone & Email
If you cannot access Telegram or prefer traditional methods, you can always reach the ZUZU Helpline via phone or email. Our support teams are available across the region.
📞 Call Us
- Thailand: +66 2 544 0220
- India: +91 8799885723
- Indonesia: +62 855 7480 0184
- Malaysia: +60 16 299 5311
- Philippines: +63 2 8246 9022
- Vietnam: +84 24 4458 3104
📧 Email Us
- Thailand: hotel_support_th@zuzuhs.com
- India: hotel_support_in@zuzuhs.com
- Indonesia: hotel_support_id@zuzuhs.com
- Malaysia: hotel_support_my@zuzuhs.com
- Philippines: hotel_support_ph@zuzuhs.com
- Singapore: hotel_support_sg@zuzuhs.com
- Vietnam: hotel_support_vn@zuzuhs.com
Our support hours are from 09:00 AM to 06:00 PM (local time).
Not a Partner Yet? Get a Free Consultation
Are you looking to increase your hotel's revenue but aren't working with ZUZU yet? You don't need to call the support line.
We have a dedicated team of Revenue Management Experts ready to analyze your property’s potential — for free.
If you want to learn how our all-in-one system (PMS, OTA Integration, and Dynamic Pricing) can boost your revenue:
👇 Fill out the form below, and an expert will contact you shortly.